Olsen Actuators is part of the Olsen Engineering Group Ltd which includes Olsen Engineering UK Ltd, Olsen Actuation UK Ltd, Olsen Subsea Controls Ltd and Olsen Actuation PTY Ltd. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Topics:

  1. What data do we collect?
  2. How do we collect your data?
  3. How will we use your data?
  4. How do we store your data?
  5. Marketing
  6. What are your data protection rights?
  7. What are cookies?
  8. How do we use cookies?
  9. What types of cookies do we use?
  10. How to manage your cookies
  11. Privacy policies of other websites
  12. Changes to our privacy policy
  13. How to contact us
  14. How to contact the appropriate authorities
  1. What data do we collect?

    Olsen Actuators collects the following data:

    Personal identification information (Name, email address, phone number, etc.)

    Company

    Job Title

    Industry

    Questions, queries or feedback you leave

  2. How do we collect your data?

    You directly provide Olsen Actuators with most of the data we collect. We collect data and process data when you:

    Register online, download files, become an online member or place an order for any of our products or services.

    Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

    Receive or make calls to Olsen Actuators. All calls are recorded in line with compliance QA policy.

    Use or view our website via your browser’s cookies.

    Olsen Actuators may also receive your data indirectly from the following sources:

    Information volunteered on social media platforms (LinkedIn, Twitter etc.).

    Trade shows and networking meetings.

    If you join us as an employee or work with us as a supplier or consultant various types of information as listed above plus additional types may be requested to help satisfy contractual, statutory and legal requirements.

  3. How will we use your data?

    This data can be viewed only by authorized people within Olsen, certain approved sub-contractors and our website administrator to:

    Process your order and manage your account.

    Email you with special offers on other products and services we think you might like.

    Email you with relevant industry news and developments.

    If you agree, Olsen Actuators will share your data with our partner companies so that they may offer you their products and services.

    When Olsen Actuators processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

    Improve the site by monitoring how you use it.

    Gather feedback to improve our services, for example, our email alerts.

    Respond to any feedback you send us if you’ve asked us to.

    Send email alerts to users who request them.

    Provide you with the information we have about you if required.

  4. How do we store your data?

    Olsen Actuators securely stores your data at We store your data on secure servers in the European Economic Area (EEA). By submitting your personal data, you agree to this.

    We have policies in place to ensure employees follow procedures to maintain password security on I.T systems, a matrix to determine consent requirements and time intervals between consent renewal, a policy and a log for managing consent changes.

    Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit, therefore any data you send is at your own risk. We have procedures and security features in place to keep your data secure once we receive it.

    We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our other agreements. This includes exchanging information with other government departments for legal reasons.

  5. Marketing

    Olsen Actuators would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

    If you have agreed to receive marketing, you may always opt-out at a later date.

    You have the right at any time to stop Olsen Actuators from contacting you for marketing purposes or giving your data to other members of the Olsen Actuators Group by visiting our website and clicking the ‘Marketing Unsubscribe’ button.

    We won’t share your information with any other organizations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.

  6. What are your data protection rights?

    Olsen Actuators would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

    The right to access – You have the right to request Olsen Actuators for copies of your personal data. We may charge you a small fee for this service.

    The right to rectification – You have the right to request that Olsen Actuators correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

    The right to erasure – You have the right to request that Olsen Actuators erase your personal data, under certain conditions.

    The right to restrict processing – You have the right to request that Olsen Actuators restrict the processing of your personal data, under certain conditions.

    The right to object to processing – You have the right to object to Olsen Actuators’ processing of your personal data, under certain conditions.

    The right to data portability – You have the right to request that Olsen Actuators transfer the data that we have collected to another organization, or directly to you, under certain conditions.

    If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us:

    Email us at: This email address is being protected from spambots. You need JavaScript enabled to view it.

    Call us at: +44 (0) 01925 202 127

    Or write to us: Olsen Actuation UK Ltd, Sci-Tech Daresbury, The Innovation Centre, Keckwick Lane, Daresbury, Cheshire, WA4 4FS, United Kingdom

  7. What are Cookies?

    Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

    For further information, visit www.allaboutcookies.org.

  8. How do we use cookies?

    Olsen Actuators uses cookies in a range of ways to improve your experience on our website, including:

    Keeping you signed in

    Understanding how you use our website

    Recommending relevant products

  9. What types of cookies do we use?

    There are a number of different types of cookies, however, our website uses:

    Functionality – Olsen Actuators uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies are used.

    Advertising – Olsen Actuators uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Olsen Actuators sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

  10. How to manage cookies

    You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

  11. Privacy policies of other websites

    The Olsen Actuators website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

    If you come to Olsen’s website from another website, we may receive information from the other website. We don’t use this data. You should read the privacy policy of the website you came from to find out more about this.

  12. Changes to our privacy policy

    Olsen Actuators keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 4th February 2020.

  13. How to contact us

    If you have any questions about Olsen Actuators’ privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

    Email us at: This email address is being protected from spambots. You need JavaScript enabled to view it.

    Call us at: +44 (0) 01925 202 127

    Or write to us: Olsen Actuation UK Ltd, Sci-Tech Daresbury, The Innovation Centre, Keckwick Lane, Daresbury, Cheshire, WA4 4FS, United Kingdom

  14. How to contact the appropriate authority

    Should you wish to report a complaint or if you feel that Olsen Actuators has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

    Telephone: 0303 123 1113

    Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

    Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom

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